FAQ's
I just placed an order, when will it ship?
We strive to ship all orders with 24 hours. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@fortknightoptics.com.
I ordered the wrong size, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product isn't exactly what you hoped for. We give you 30 days to send it back to us for a full refund. Once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have mis-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@fortknightoptics.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary based on your location. The average shipping time is 4-8 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send us an email to info@fortknightoptics.com and we will be happy to assist you in any way we can.
Do you sell prescription shooting eyewear?
Yes! Both of our Ballistic Clear models are available in RX versions. Right above the "Add to cart" button, simply "Click for Prescription" - And our site will walk you through a few simple steps!
Which size should I order?
If you would generally consider yourself to have a small face shape, the 308 will be the best fit. If you've got a watermelon noggin, go for the 338. If you'd generally wear a "medium" frame, either will be a solid choice!
You can check out our size guide here:
